Professional Summary

Experienced Level 2 IT Support Engineer with expertise in Microsoft 365 administration, Entra ID, Intune, Exchange Online, Microsoft Teams, SharePoint Online, Enterprise Applications, and endpoint management. Experienced supporting multiple customer tenants in a Managed Service Provider environment, resolving escalated incidents, managing identities, implementing security configurations, and delivering high-tier technical support.

Technical Expertise

Professional Experience

Level 2 IT Support Engineer - Managed Service Provider

Providing high-tier technical support across multiple customer tenants. Managing Microsoft 365 administration including Exchange Online, Teams, SharePoint Online, Intune, Entra ID, Enterprise Applications, device management, identity troubleshooting, and security-related tasks.

IT Support - Unient (formerly Entrinsic Technology)

Delivered Tier 1 and Tier 2 IT support including Active Directory, Azure administration, device provisioning, Autopilot deployment, Microsoft 365 services, network troubleshooting, and user lifecycle management.

Core Support Areas

• Microsoft 365 Tenant Administration
• Multi-Tenant Customer Support
• Identity and Access Management
• Microsoft Entra ID and Conditional Access
• Endpoint Lifecycle Management using Intune
• Windows OS Troubleshooting
• Enterprise Application Support
• Security Alert Investigation and Remediation
• Printer and Network Troubleshooting
• REST API Support and Troubleshooting

Certifications

• Microsoft Certified: Security, Compliance and Identity Fundamentals
• Automation Anywhere Essentials
• Certified BEEHIVE Program

Resume

View my complete professional experience and technical responsibilities.

View Full Resume

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